Privacy Policy

Effective Date: March 20, 2026

This Privacy Policy describes how CrewCommand, operated by J&R Technologies LLC ("we," "us," or "our"), collects, uses, and protects your personal information. By using CrewCommand, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information when you use CrewCommand:

• Contact information: Name, phone number, and email address
• Business information: Company name, service area, and business details
• Job details: Customer names, project descriptions, job status, estimates, and scheduling information
• Usage data: How you interact with the platform, including login times and feature usage

2. How We Use Your Information

We use the information we collect to:

• Provide and operate the CrewCommand platform
• Send SMS communications on your behalf to your customers (appointment confirmations, project updates, follow-ups)
• Send you account-related notifications and service updates
• Improve and develop new features for the platform
• Respond to your support requests

3. SMS Communications

CrewCommand uses SMS messaging as a core part of the service. Here is how we handle SMS communications:

• Types of messages: Appointment confirmations, project updates, follow-up messages, and service notifications
• Message frequency: Varies based on your business activity and customer interactions
• Opt-out: You or your customers can opt out of SMS messages at any time by replying STOP to any message
• Help: Reply HELP to any message for assistance
• Carrier rates: Standard message and data rates may apply depending on your carrier plan

4. Data Sharing

We do not sell or share your personal data or phone numbers with third parties for marketing purposes.

We may share limited information only in the following circumstances:

• Service providers: We use Twilio to deliver SMS messages on your behalf. Twilio processes phone numbers and message content solely for delivery purposes.
• Legal requirements: We may disclose information if required by law, court order, or governmental request.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

5. Data Retention and Security

We retain your personal information for as long as your account is active or as needed to provide our services. If you request account deletion, we will remove your data within a reasonable timeframe, except where retention is required by law.

We implement reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Third-Party Services

CrewCommand uses the following third-party services:

• Twilio: For SMS message delivery. Twilio's privacy policy governs their handling of data processed through their service.

We do not integrate with advertising networks, data brokers, or any third-party marketing platforms.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data by emailing us
• Opt out of SMS communications at any time by replying STOP

To exercise any of these rights, contact us at the email address below.

8. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you via email or through the platform. Your continued use of CrewCommand after changes are posted constitutes your acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy or your personal data, contact us at:

J&R Technologies LLC
Maryland
jrtechnologiesllc034@gmail.com